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Order Fulfilment Information
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 Stores Currently Closed
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Dispatching is Prolonged 
Please be patient, Thank you

DELIVERY INFORMATION

Please note due to COVID-19, order fulfilment is expected to be prolonged.

Click & Collect and UK Special Delivery have been suspended, orders will be available to collect after the UK lockdown.  

European and International charges (see below) still apply however delivery time is not guaranteed.

Thank you for your patience, we are dispatching twice a week using safe working measures.  Please allow at least two/three weeks for your order to arrive.

Please note personalisation is currently unavailable due to COVID-19

Instructions for delivering to someone else:

Ordering is simple, visit htafcmegastore.com and choose your present or Gift Card, add to your basket then view basket. When you proceed to Checkout you will be asked to sign in if you have a Ticket Office account or via PayPal. Once signed in, check your Billing Details (that is your own details where your credit card is registered to). Then click Deliver to your Address and then click Add New Address and enter the details of the recipient. For UK deliveries you can use the Postcode Finder. Please do not click default address or enter anything in the Special Delivery Instructions box unless you need to instruct the delivery person about something. Then make sure that the delivery address is correct and continue to the payment page.

 

Click & Collect 

Our Click & Collect service allows fans to purchase online and collect their order from the Stadium Terriers store free of charge! 

Please note: All Collections are from The Terrier Store (opposite entrance to the Leisure Centre)

We will hold orders for a maximum 30 days from the date the order was placed. After this time the stock will be released and a refund will be applied. The club will exercise the right to return the goods to store and apply a fee where applicable. 

UK Standard Delivery £5.00 - (3 to 5 working days)

Ideal for home delivery of non urgent orders to minimize carriage costs. 3 to 5 working days transit times should be allowed from when the order leaves our store. This option will not guarantee delivery on a specific date and may be left in a safe location. Please allow at least 6 working days should you need to contact our Customer Service for tracking purposes.

Need it faster? UK Special Delivery* £10.00 - (1-2 days)

Express Delivery is 1-2 working days from when the order leaves our store. You need to place your order before 12 noon for same day despatch, (UK Mainland only) this option may also result in your package being left in a safe location. Please allow four days should you need to contact our Customer Service team for tracking information
If your parcel is sent by Royal Mail, please allow 15 working days before contacting customer services.
If your parcel is sent by Royal Mail International, please allow 17 working days before contacting customer services.
*We do not offer guaranteed delivery on a Saturday, Sunday, Bank Holidays, Christmas Day, Boxing Day and New Years Day.


OVERSEAS DELIVERIES

Standard Delivery International: £15.00 (3 - 14 days)
European Delivery: £10.00 (3 - 14 days)

Economical international services, but with a longer transit time

 

ADDITIONAL INFORMATION

Different Stock Availability
If you have selected items with different availability times then we will despatch your order when all items are ready:

Despatching of Orders
Although we try to get all our orders despatched on the day of order, this may not always be possible, for the following reasons:

Pre-Orders
Products on Pre-Order or products that are not in stock at the time of ordering will dispatched in the period specified on the website

Credit Card Checks
Sometimes we may need to make additional checks on your credit card which could delay your order.

Shirt Printing
Shirts requiring personalisation for example with additional name, numbering and badges added may take an extra three days before they are ready to be despatched.

Printing Disclaimer - items with custom printing cannot be exchanged or refunded unless the product is faulty. We accept no responsibility once a replica shirt or short has been printed, in an event that a player leaves the squad and/or his squad number changes, or if the Sky Bet league badge changes in the future.


Items on a "Available Within"
Occasionally if a particular product is in high demand we will need to re-order from our suppliers. If this is the case then the number of days that this process will take will be quoted on the product details page. For example "Available within 7 days":

Items on Immediate Despatch
Should your order be marked as available for immediate despatch and it fails to reach you within the times quoted above, then please contact our Customer Service Department who will be happy to assist.

Leave Safe Delivery
At the checkout stage of the order process you will be offered the Leave Safe delivery option. If for any reason you may be out when your delivery arrives then you can leave a special instruction using options from the drop down list such as leave with neighbour or leave securely at the back of the house. Remember deliveries are less safe in this way, they are your responsibility and neither this store nor our carrier can be held liable if the item is stolen.

International Shipping
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

PO Boxes
Please note that we do not ship to PO Box Addresses.

Undelivered Items
We aim to deliver all of our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us no later than 30 days from the date on which the order was taken by us. We will not accept responsibility for any undelivered orders which are reported to us later than 30 days after the date on which the order was taken by us.

We hope that you enjoy your purchase from us.